Returns Policy

Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 10 calender days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.

Items Faulty on Arrival
If your items are faulty on arrival, you have 10 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 10 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.

If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at , we'll issue a full refund for the product to your original payment method. Please note the product must still be in its original packaging and unused or claims may be invalid.

Returns for Items Made To Order
We cannot accept returns or provide refunds or replacements for any items that are specifically made to order unless the item is faulty on receipt.

Complaints Policy

We are committed to treating our customers fairly. If something goes wrong, we want to know so we can put it right.

We follow the Financial Conduct Authority (FCA) rules on complaint handling. This means:

• We will acknowledge your complaint within 5 business days.
• We will investigate thoroughly and provide a final response within 8 weeks.
• If you are not satisfied with our response, or if we are unable to resolve your complaint within 8 weeks, you can refer your complaint to the Financial Ombudsman Service (FOS). The FOS is free, independent, and impartial.

For more information about the FOS, please visit: www.financial-ombudsman.org.uk

Privacy Policy

Your privacy matters to us. This policy explains what information we collect when you use our website, why we collect it, and how we keep it safe.

We may collect the following types of information:

• Contact details – such as your name, email, phone number, and address.
• Order details – what you buy from us and how you pay.
• Business details – if you set up a trade account.
• Website use – things like your IP address and browsing behaviour (through cookies and analytics).

We use your information to:

• Process and deliver your orders.
• Reply to your enquiries and provide customer service.
• Manage trade accounts.
• Improve our website and services.
• Meet legal requirements.

We do not sell your data to anyone.

We only share your information with:

• Delivery partners to get your order to you.
• Payment providers to process transactions.
• IT support and website services to keep things running smoothly.
• Authorities, if we are required by law.

We use secure systems and processes to protect your personal details and prevent unauthorised access.

Under data protection laws (including the UK GDPR and Data Protection Act 2018), you have the right to:

• Ask what information we hold about you.
• Request corrections if something is wrong.
• Ask us to delete your information when it’s no longer needed.
• Say no to certain uses of your data.

To do this, just contact us at info@cadconi.com

We only keep your details as long as we need them to provide our services and to meet legal obligations.

If we make changes, we’ll update this page with the new version and date.

If you have any questions about this Privacy Policy or how your information is handled, please contact us on info@cadconi.com